Privacy Policy

Royal Robert Digital Solutions (“we”, “us”, or “our”) respects your privacy. This Privacy Policy describes how we collect, use, store, and protect personal information when you visit our website, request a quotation, contact us, or use any of our digital services.

By using our website or submitting your details, you acknowledge that you have read and understood this policy. If you do not agree with it, please do not use our website or submit personal information to us.

We may collect the following types of information:

• Contact details — your name, email address, phone number, business name and location, which you provide when you fill out a contact form, send a WhatsApp message, email us, or call us.
• Project information — details about your business, goals, budget, preferred features, and any documents or references you share so we can prepare a relevant quotation or proposal.
• Usage data — information about how you browse our website, such as pages visited, time spent, device type, browser version, and approximate location, collected through cookies and analytics tools.
• Communication records — emails, chat messages, call notes, and feedback that help us deliver and improve our services.

We use the information we collect to:

• Respond to your inquiries and provide project quotations.
• Deliver the websites, e-commerce platforms, web applications, and business software you request.
• Communicate with you one-on-one throughout the project lifecycle.
• Process payments and maintain business records.
• Improve our website, services, and customer experience.
• Comply with legal, tax, and regulatory obligations in Kenya.
• Protect our rights, property, and safety, and that of our clients.

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

We process personal information on the basis of your consent, the performance of a contract, our legitimate business interests, and compliance with applicable Kenyan laws. You may withdraw your consent at any time by contacting us, although this may affect our ability to continue providing services to you.

We keep your information confidential. We only share it when necessary and with trusted parties, including:

• Service providers — hosting platforms, payment processors, analytics providers, and communication tools that help us operate our business. They are contractually required to protect your data and use it only for the agreed purpose.
• Legal authorities — when required by law, court order, or to protect our legal rights.
• Business successors — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse, or alteration. This includes secure hosting, access controls, and encrypted communication channels where available. However, no internet-based service is completely secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, maintain business records, resolve disputes, and comply with legal obligations. When no longer needed, we securely delete or anonymise the data.

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, where applicable.
• Object to or restrict certain processing activities.
• Withdraw consent for marketing communications.
• Lodge a complaint with the relevant data-protection authority in Kenya.

To exercise any of these rights, please contact us using the details below.

Our website may use cookies and similar technologies to improve performance, analyse traffic, and understand user behaviour. You can control cookies through your browser settings. Disabling cookies may affect some features of the website.

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before submitting any personal information.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of our website or services after changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your information, please contact us directly:

• Email: info@royalrobert.co.ke
• WhatsApp: +254 710 837 083
• Phone: +254 792 645 485
• Business location: Nairobi, Kenya